Let's talk business, do you know what are KPI'S ?
KPI – Key Performance Indicators Key Performance Indicators are used in four main areas: Revenue improvement Cost reduction Process cycle-time improvement Increased customer satisfaction The following are KPI examples from real-life scenarios. Using these KPIs will benefit in reducing overheads, errors, delays and costs. Business Process – Key Performance Indicators The following are KPI examples for gauging business process performance: Percentage of processes where completion falls within +/- 5% of the estimated completion Average process overdue time Percentage of overdue processes Average process age Percentage of processes where the actual number assigned resources is less than planned number of assigned resources Sum of costs of “killed” / stopped active processes Average time to complete task Sum of deviation of time (e.g. in days) against planned schedule of all active projects Service Level Agreement (SLA) – Key Performance Indicators ...